Frequently Asked Questions

How do I know which size of the HandshoeMouse fits my hand?
Measure on the inside of the stretched out hand, distance from wrist (the cross over between hand and arm) up to the tip of the ring finger. This length provides an indication of the required size. See for detailed instructions the Order page.

 Measurement of required HandShoeMouse size

Do I have the correct size HandshoeMouse?
The size of the HandshoeMouse is correct when the wrist rests comfortably on the tail-end, the second joint of the thumb rests on the thumb rest and the finger tips do not, or just lightly, touch the desk top. The finger tips should be near the lower edge of the buttons, close to the desk top.

Never use a HandshoeMouse which is too small, slightly too large should not be a problem.

In general, experience a comfortable well supported and relaxed hand position. Then you have the correct HandshoeMouse.

When is the HandShoeMouse too small?
The HandshoeMouse is too small when the outer contour of your hand, the extension of thumb and little finger close to your wrist, sits on the outer contour of the tail-end of the HandshoeMouse and / or the tip of your ring finger rubs over the desktop.

When is the HandShoeMouse too large?
Be aware the HandshoeMouse is too large when your fingers cannot easily operate the buttons. Your finger tips are near the upper edge of the buttons.

Which model has a third switch button?
Please be aware that only the large size HandShoeMouse has a third switch.
This switch button is not programmable, it has the same function as the click function underneath the scroll wheel..

Which finger should I use for which function?
You may use the index or middle finger to scroll.

The objective of the HandShoeMouse is to realize maximum comfort and thus muscle relaxation. This means that the ring finger should rest on the right mouse button.

To operate the scroll wheel one can either use the index or the middle finger.

In view of the length of the middle finger and thus the necessary flex of the finger to scroll, it is generally easier to scroll with the index finger. Switching between fingers during operation is generally an autonomous action which requires minimal effort.

How can I set the mouse software?
Just click on the video below and watch how to adapt the mouse speed, pointer, buttons, scroll speed etc. in Windows.

What if the HandshoeMouse does not work?

WIRED VERSION
Check if the cable is well connected on both sides.
Check if the LED light is burning.
Check if the cable is not damaged.
Note, wiggle the cable just behind the connection with the mouse. If the cable is damaged, the LED light will go on and off.

If the LED light is not burning, contact your supplier.

WIRELESS VERSION
Mouse and dongle are tested in the factory so the only thing you have to do is put the dongle in your PC or laptop and click one of the operating buttons of the mouse.
Your mouse is then ready for use.

What to do if my cursor does not move?
If the cursor does not move, re-establish connection with micro receiver / dongle.

Battery is charged, light burns

Step 1
Press the small black button on the bottom of the mouse once.

The light on the dongle (receiver in the USB port of the  PC/laptop) must come on.

Step 2
Press the small black button again.
The light on the dongle will go out.

Step 3
Press one of the switches on the mouse to activate the mouse.
Now connection between mouse and micro receiver is established, you can move the cursor on the screen.

I can not make connection
If no connection can be made, check the USB port on your computer, keyboard or display This port may be damaged. To check, use another USB port.

What is the SAVE BATTERY POWER function?
Please be aware that to save battery power the mouse goes to sleep in 3 separate steps:

1. the mouse is on stand-by
2. the mouse goes to battery saving position
3. the mouse goes to sleep, the LED light on the bottom is off

To activate the mouse that has gone to sleep, just press one of the switches and you will notice the cursor will move on the screen when you move the mouse.

Do I need to CHARGE THE BATTERY?
The battery is not fully charged in the factory, so when you use the mouse for the first time do not forget to connect the USB cable to fully charge it.

With normal use your battery will last at least 4 weeks, then again connect the USB cable to recharge.

You can continue working when charging the battery if you leave the dongle in place. That is the beauty of the design of the wireless HandShoeMouse!

To fully recharge the battery will take around 3 hours.

Note, to charge the battery your PC or laptop must be switched on.

What is the WARRANTY period?
The HandShoeMouse comes with a one year warranty.

How to replace a defective HandShoeMouse?
How can a defective HandshoeMouse be exchanged for a replacement.
First check FAQ to establish if the mouse is defective.
Second, please contact your supplier or the technical staff of Hippus.

When a HandshoeMouse is defective as a result of regular use we will repair or replace depending on the type of damage within the one year warranty period.

How to replace a defective Wireless HandShoeMouse?

Defective receiver/dongle:
If the receiver is defective it will be replaced within the one year warranty period.
If the receiver is damaged due to incorrect use, the receiver can be replaced at cost price.